안녕하세요
New Castle, Delaware 에 위치한 3PL E commerce Fulfilment 회사 SIMPLE GLOBAL 에서 영어와 한국어가 가능한
Customer Service 직원 분과 Warehouse Supervisor 를 채용합니다
새로이 맞이하게 될 한국 고객사와의 협력을 앞두고 있으니
온라인 관련 물류 나 유통 분야에 관심이 있으시거나 경험있으신 분들 환영합니다
또한 H1, OPT 및 영주권 스폰서 가능하오니 많은 지원 부탁드립니다
sang@simpleglobal.com CC: rebecca@simpleglobal.com , james@simpleglobal.com 으로
이력서 보내 주시면 검토후 연락드리도록 하겠습니다
회사 웹 사이트와 그 밖의 자세한 정보는 아래와 같습니다
www.simpleglobal.com
회사소개
Simple Global is an ecommerce solution provider that pairs cutting-edge technology with outstanding fulfillment services. By providing an integrated suite of software, logistics, and customer support, we help small and medium-sized ecommerce brands scale globally.
We are located in New Castle, Delaware with the modern and clean warehouse and neat office. We are looking for the customer support team member to support the overseas customers including the South Korea, Europe and Asia.
주요업무
Customer Service/Interaction
- Order management for customers
- Proactive communication with customers and internal departments/staff
- Update and inform when needed and to help resolve issues with client support team
- Proven track record of customer satisfaction and operational excellence
- Strong communication experience with team members
- Exceptional business communication skills
자격요건
Customer Service Associate
Qualifications, Skills, and Competencies
· Associate or bachelor’s degree preferred
· 1- 3 Years Experience: Customer Service (No required)
· Proficient Computer Skills including Google G-suite/Microsoft products
· General understanding of Help Desk/Ticketing System, preferably Freshdesk
· Troubleshooting and creative problem-solving skills
· Advanced level of effective communication (all forms)
· Exceptional leadership and team building skills
· Familiarity with Warehouse Distribution/Supply Chain processes including Shipping
Carriers (ie. UPS, Fedex, etc.)
· Ability to manage multiple priorities and teams in a very fast paced, dynamic
environment
· Ability to track and trace of carrier shipping status
· Understanding of E-Commerce order process
· Knowledge of inventory
· SKU management/ maintenance
· Manage Inquiry, Dispute and Problem Resolution
· Identify problems/root cause to issues and implement process or technical resolution to
support related tickets
· Improve overall customer satisfaction
Korean/English Bilinguals Required
Warehouse Supervisor
Bachelor’s degree preferred
· 2- 5 Years’ Experience:E-commerce, Logistics and Fulfillment
· Proficient Computer Skills including Google Gsuite/Microsoft products
· General understanding of Help Desk/Ticketing System, preferably Freshdesk
· Troubleshooting and creative problem-solving skills
· Advanced level of effective communication (all forms)
· Exceptional leadership and team building skills
· Familiarity with Warehouse Distribution/Supply Chain processes including Shipping Carriers (ie. UPS, Fedex)
· Ability to manage multiple priorities and teams in a very fast paced, dynamic environment
혜택 및 복지
PTO, H1 Visa, 영주권 스폰서 가능
Paid Vacation, Health Insurance
