Position: Temp. Tech Support (IT Helpdesk)

Contract Period: 2 months ONLY

Working Location: Rockville, MD

Work Hours: 08:00 ~ 17:00 Local Time

Pay rate: $5,215.00/month (Based on experience and qualifications)

Person in needed: 2

Requirements: Bilingual (Both Korean and English)

JD Details

Position Summary:

The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives

Responsibilities:

1. PC Support and Asset Management

Troubleshoot end-user computing hardware, software, and network issues

Manage the lifecycle of end-user devices from deployment to retirement

Configure software and hardware settings based on company standards

Handle IT ticketing systems by logging, tracking, and resolving issues timely

Track and audit company IT hardware and software assets

Provide high-touch, premium technical support for VIPs and executives

Support standard business applications and corporate software tools

Maintain conference room AV equipment and shared computing facilities

2. Office Automation (OA) and Operations

Deploy and enforce mobile device security and MDM policies

Administer basic Windows environment and Active Directory (AD) tasks

Support peripherals including printers, scanners, and external devices

Perform routine maintenance on office automation systems

Monitor and manage software licenses to ensure compliance

Assist with IT security audits and regular operational reporting

Procure and replace IT consumables like printer toner and accessories

Setup and image new workstations for incoming employees

Requirements:

Education: Associate degree in Computer Science, IT, or equivalent work experience

Experience: 1–3 years of experience in technical helpdesk or desktop support roles

OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment

Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops

Soft Skills: Strong communication skills with a customer-centric mindset

Problem Solving: Ability to diagnose basic network and software issues methodically

Nice to have qualifications:

Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals

Directory Services: Basic experience managing user accounts in Active Directory

Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

Language: Bi-lingual (Both Korean and English)

※ Hiring Process: Resume screening, phone interview, and onsite interview

※ How to Apply / Inquiries:

    Please send your resume to recruiting@people4nets.com

    For inquiries, please contact 469-305-2236 (Jaime)

    https://www.instagram.com/p4nsolutions/